After sales service platform include CRM, Ticketing System, Field Service Mobile App, and Call Center.
- High Customer Satisfaction- high response time with quality.
- Cost reduction: High utilization of resources.
- Increase revenue: by increase management capacities of operation managers.
- Full integration with other functionalities (with ERP)
- Sales Android Application.
- Survey and Audit Android Application.
- System Back end (Odoo, PostgreSQL).
- BI and Reporting Engine (Base on SpagoBI).
Features and details:
- Customer Records & Service History Organized:
- Full CRM with all customer details in one place
- Full history is one click away; complains, work orders, purchases , invoices …ect
- Pop-up in CC agent screen direct to customer profile
- Service Dispatch and Orders Tracking:
- Easy assign and re-assign WO
- View Jobs & Technicians on a Map
- Improve Response Times (color-coded Kanban View for WO)
- Optimize Routes and
- Access Customer info From the Field.
- Reporting about specific WO , specific team, or specific period of time.
- Seamlessly integrate estimating, invoicing, work orders and inventory:
- Job and spare part estimation direct from mobile app to the customer.
- Can be integrated with Bluetooth printers to print invoices on site.
- Track Hours by Job: travelling and actual job hours
- Employees and Resources Tracking and Audit:
- Tracking Employees , all activates are GPS tracked.
- Use remote attendance to build filed workers time sheet.
- Audit work using pictures collected after job (for Employees and outsource).
- Reports for every filed worker performance (WO per week, month …ect).
- Integration with exist infrastructure:
- Integration with Orion ERP for : inventory, prices , WO updates, warranty data.
- Integration with Alcatel PBX: to handle call center activates and integrated it with CRM.
- Integration with Call center Activities :
- Direct pop-up to Agent screen with customer profile depend on inbound numbers.
- Open claims direct from customer profile.
- On click to see all history of WO for specific.
- Advance CC Features:
- Call Management: Inbound calls - ACD, Queue, IVR
- Call Recording & Voice Log Storage: full or on-demand
- Supervisor Management: Real-time Dashboard, Listen-in, Barge-in, Reports and Analytics
- Advance Reporting:
- Performance Reports for Field workers.
- Sales Reports: per field worker, per area, per type of WO…etc
- Cost of Warranty: per product, per model , …etc
- Call center Reports: agents report, calls reports … etc